Showing posts with label inferiors. Show all posts
Showing posts with label inferiors. Show all posts

What kind of people do you need?

You will doubtless, at some point, come across literature on the subject of team-roles and team-building. The Belbin model makes a frequent appearance, as well as related academic items such as Myers-Briggs, PI and so on. They are all very well up within reason, but they miss the point. You are not trying to build a balanced team, or necessarily an effective team – you are trying to build a team which is useful to you.

This means the individuals in it need to complement you in the right way, and do not necessarily need to complement each other at all. In more detail:

Extension staff – these are meant to do your work for you. So obviously they should be like you (although not as good of course).

Specialists and Inferiors – these should complement you, especially if your Extension staff are going to be like you. If you have poor attention to detail, your Specialists and Inferiors need loads of it, and so on. In this way they will function effectively in tandem with you and your Extensions.

Minions – well who cares? Actually it’s best if these people are opposite to you in one key way. You are looking after number one; they should look after everyone else. Look for displaced nurses, infant school teachers, social workers and the like, people with a conscience about both individual duties and infantile trivia.

Loyalists – only one quality really matters: the skill of getting people to talk to them. If they are going to Spy for you, in any kind of workplace environment they are going to do most of it by listening. It is hardly realistic (well most of the time) for them to secretly photograph documents or observe other managers through infra-red binoculars. Having said that, it is surprising (well perhaps not) how many technical support staff spend Friday afternoons reading the company email records for amusement.


A final thought: Loyalists are invariably better in this regard if they are smokers. There is a camaraderie of moaning and indiscretion in smoking rooms and in those wet porches outside the back entrance of companies without special internal smoking areas, which often transcends rank or status.

Inferior staff

Inferior staff are what you were before you were promoted to be the team boss. You can do their jobs better than them, that’s one of the ways you got promoted.

Happily, the containment strategy for Inferior staff is a much more straightforward task than containing Extension staff. There are four reasons for this.

First of all, you will have created a team spirit. This will usually be based on the peculiarities of the Inferior staff, as these will generally be the bulk of your staff. So they will already be, to some extent anyway, “bought in” to you and what you are trying to achieve on the surface.

Secondly, you can do their jobs. This means you know what they are up to, and they are going to find it difficult to slip anything past you that you won’t find out about, probably beforehand.

Thirdly, one of them is probably someone who was one of your close peers not long ago. He or she will tend to want to retain that special relationship with you, and part of his/her strategy for doing so will be to tell you what is going on. This is called “keeping you in the loop”, not “sneaking to the boss”, by the way. The street-credibility of the Inferior in question is best maintained by referring to it as “keeping the boss’s feet on the ground before he/she disappears into the management ivory tower”.

Fourthly, they all believe they were better than you, are still better than you, and therefore they will be next in line for your job after your next promotion. As it is clear that you are likely to have considerable say in who gets promoted under you as your replacement, they will tend to want to stay in line and better still, to emulate you.

All of these considerations will tend to ensure that Inferior staff contain themselves, with little effort on your part. If they ever step off-message, you will know about it immediately, if not before, and be able to address it quickly with minimum damage in any case.


The big problem with staff and what to do about it - containment

A working definition of “line management”: letting people screw things up on your behalf.

Think about it. Why are you the team boss? Because you are superior to them, obviously. So are they going to do the job as well as you would? Well maybe, possibly better actually. Are they going to do the job in such as way as to ensure your success lies at the heart of their work? It ain’t necessarily so. Because they don’t, in general, understand that this is the main objective of their activities. And apart from exceptionally valuable staff (see “dependents”), you can hardly explain this to them.

Therein lies the problem. These people are dangerous and need to be contained. Staff can be divided into a number of types and each requires a different containment strategy.

The objective of each containment strategy is twofold:

A. maximise the time your staff spend on promoting your image and generally looking after number one (i.e. you)
B. minimise the chances of your staff doing anything that would reflect negatively on your image

Since it is usually the latter that causes the problems, some effort has to go into limiting their potential to cause damage. We'll now have a look at each type of staff and consider how to best contain them: