Showing posts with label spies. Show all posts
Showing posts with label spies. Show all posts

What are bosses for?

Bosses control things – resources, assignments, roles, salaries, promotions – which are desirable. Their purpose is therefore clear: they are there in order to give these desirable things to you rather than wasting them on someone else. Naturally this doesn’t just happen. They need to be farmed, like milk-cows, or perhaps chickens, so that they lay these desirable things at regular intervals.

Your first task, therefore, is to identify who controls what and whether or not those things are desirable. If you can’t decide what sort of farm to run, you are unlikely to grow anything successfully.

Consider “promotion” as an example. Promotions come in two kinds. The first type involves being advanced from grade 23 to grade 24 with commensurate salary rise, with no appreciable change in required level of work or responsibility. “Congratulations to the Man in the Moon on his promotion to Senior Man in the Moon”. The second involves real additional duties, responsibility and/or power: “The Man in the Moon has been promoted to Our Man in Havana”. Quite often separate mechanisms exist for determining how these are acquired. The former is frequently the decision of your line manager alone, the second by committee.

“All promotions are determined by application and interview in my organisation,” you cry. Rubbish. No one ever advertised a position in that way without having already decided, or at least short-listed, who is going to get the job in advance. Even if the process appears to be fair, the job specification, minimum qualities required, or whatever, will have been biased in advance towards the preferred individual. How could the advert have been written unless the boss in question had visualised his/her “ideal applicant” beforehand? Nobody can visualise their “ideal applicant” without picturing one individual, or at most two or three stirred-together. These will of course be the desired short-list.

You cannot get ahead of this particular game unless you know how the system works. Firstly you need to decide which kind of promotion it is that you would prefer. Secondly you need to know how they are conferred. For example if it is by committee: who sits on the committee; what are their likely criteria; how is the short-list determined; is there a right of veto? A veto-based process, by the way, is a particularly helpful one to you, because your task is simplified. You need only ensure that your target group of decision-making bosses has no particular reason to veto you personally. Most less discerning candidates, who have not identified their target boss group so carefully, will probably cross one or another of the relevant bosses just by chance along the way.

Here of course your Spy staff have a role of fundamental importance to play (what to do if you don’t have staff is covered in another post). They need to find out what desirable things are likely to come on offer before everyone else finds out and find out on what basis they will be awarded. Having established the ground rules, your job is to get them awarded to you before the real selection process begins. It may still be necessary to go through the motions – many companies have policies in this area – but you should land a sufficiently high percentage in this way to make the effort worthwhile. Don’t be discouraged if you lose more than you win; the point is to have as large a field to play for as possible at all times, and to play with an inside edge, so that your win-rate is suitably great.

What kind of people do you need?

You will doubtless, at some point, come across literature on the subject of team-roles and team-building. The Belbin model makes a frequent appearance, as well as related academic items such as Myers-Briggs, PI and so on. They are all very well up within reason, but they miss the point. You are not trying to build a balanced team, or necessarily an effective team – you are trying to build a team which is useful to you.

This means the individuals in it need to complement you in the right way, and do not necessarily need to complement each other at all. In more detail:

Extension staff – these are meant to do your work for you. So obviously they should be like you (although not as good of course).

Specialists and Inferiors – these should complement you, especially if your Extension staff are going to be like you. If you have poor attention to detail, your Specialists and Inferiors need loads of it, and so on. In this way they will function effectively in tandem with you and your Extensions.

Minions – well who cares? Actually it’s best if these people are opposite to you in one key way. You are looking after number one; they should look after everyone else. Look for displaced nurses, infant school teachers, social workers and the like, people with a conscience about both individual duties and infantile trivia.

Loyalists – only one quality really matters: the skill of getting people to talk to them. If they are going to Spy for you, in any kind of workplace environment they are going to do most of it by listening. It is hardly realistic (well most of the time) for them to secretly photograph documents or observe other managers through infra-red binoculars. Having said that, it is surprising (well perhaps not) how many technical support staff spend Friday afternoons reading the company email records for amusement.


A final thought: Loyalists are invariably better in this regard if they are smokers. There is a camaraderie of moaning and indiscretion in smoking rooms and in those wet porches outside the back entrance of companies without special internal smoking areas, which often transcends rank or status.

Spies

In order to get ahead of the game, you need to know what is happening, throughout your organisation. And not just the official stuff ("the contract with XXX Corp will be renewed on the 23rd", “congratulations to Peter Piper on his promotion to Principle Pickled-Pepper Planner”), but other more important things:

i)                    You need to know the official stuff before it is announced. Afterwards is too late – you cannot either do anything to change it, or get invited to join it, or avoid it, afterwards.
ii)                  You need to know the unofficial stuff. Who is having an affair with whom? Who has suddenly started sitting on the same lunch-table as the Head of Personnel? Who is having an affair with the Head of Personnel? You can’t find this out directly (unless you are the Head of Personnel), so your spies need to do this for you.

Many Loyalists will instinctively spy for you, especially if you identify areas or individuals who you perceive as worthy of observation as “threats” to you. Remember your Loyalists, especially your Dependents, are dependent on you – they will not want to see you threatened. Others can easily be persuaded to do so. Because your team spirit will be based in some way around the “special-ness” of your area, you can paint other departments as trying to interfere with this special aura and more importantly with your staffs’ special place within it. Again, your Loyalists and sometimes other staff too – especially Extension staff – can often be persuaded to act as spies for you in this way.

Of course you don’t call it “spying”. It is “keeping an eye on Julie in Production in case she tries to take resources away from our project”. Or simply office gossip, in which you should appear – although most people do this naturally anyway, it being one of the advantages of working in an organisation instead of alone – to take a considerable interest. Not because you give a fig whether Edgar has got engaged, but because you do care whether Edgar is going to be interested primarily in his work or his wedding over the next few months.

Particularly valuable Loyalists either are, or have strong relationships with, PAs/secretaries and shift staff. These two groups always know everything that is going on, and the better ones can be persuaded to talk about it. Shift staff are best if they have the kind of jobs where they are “on-standby”, or spend their working hours watching computer terminals waiting for something to happen. Since this basically means doing nothing, they will fill this time with gossip and intrigue. Many computer-based staff of this kind also have a sideline in hacking, and hackers invariably need to show off their discoveries. Make sure they display them to your Loyalists.

The real purpose of staff

In most organisations, you will be given too many staff, easily more than necessary to achieve the minimum level of productivity required. Of course most people tend to feel they have too few. This is because they are trying to achieve things which have no purpose – they are in excess of the minimum – but which are nonetheless time consuming. “How can I meet my targets without more people?” they cry. Wrong question. “How get I get my targets measured in such a way that I can achieve them whilst keeping my key staff no more than 80% busy?” is the right question. To answer that, you either have to re-validate how your targets will be measured as described in the previous section, or discard targets which are irrelevant or more likely, not going to be noticed or measured.

Another possibility is to look carefully at your responsibilities. How many of them is it just assumed you will carry out, without checking (unless you visibly screw up)? Of course you can’t just cease to perform the baggage tasks unilaterally. You have at least three options.

One (the most difficult usually): increase the perceived status of the particular baggage task. For example a routine reporting task should have a senior executive’s name added to the distribution list. There is no need to actually distribute the report in question to them, although if you do make sure it is filtered out before they get it by one of their own Minions, since you certainly do not want them actually taking an interest in that area. Then offer the now higher status role to a colleague keen on indiscriminate empire building. “We decided to work together to optimise the distribution of our duties”.

Two: simply unload the task to an aspiring junior in another department without consulting his or her manager. Most companies are full of aspiring juniors who will gladly take on additional duties because they believe it will help them get ahead themselves. Frequently this is actually true, although it is not so much the indiscriminate accumulation of responsibilities as the accidental acquisition of the occasional gem thereby which actually results in the junior’s advancement.

Three: reallocate tasks within your own team. Overload one area to free up others. Specialists are good for overloading, as they will tend to just carry on performing the additional work. Minions or Inferiors are also suitable, as they will simply accommodate the additional burden by performing everything else at a slightly reduced level. As this will normally just trim off excess fat by automatic selection, all should be well.

Who should you free up by this method? Extensions and Loyalists. Extensions because they will then be able to take on desirable tasks on your behalf, Loyalists to act in an even more important role: that of Spy.